Simply broadband broadband plans

Welcome to the comprehensive breakdown of Simply Broadband in New Zealand. As you compare your internet options, you’re likely looking for three things: great value, reliable speed, and genuine flexibility. This detailed guide is designed to cut through the jargon, address the most common questions from Kiwis, and help you determine if Simply Broadband is the right fit for your home.

🚀 Why Simply Broadband is Changing the Game for Kiwi Households

The mission of Simply Broadband NZ is right there in the name: to make getting and using reliable fibre internet straightforward.

Historically, many New Zealanders felt forced into paying for complex bundles (e.g., broadband plus power or mobile) or high-speed plans they didn't actually need, just to get a good deal. Simply Broadband was created to challenge that by offering three core benefits:

1. Great Value, Clear Pricing: They focus purely on fibre, removing the need for confusing bundles and ensuring highly competitive pricing for their three core plans.

2. Pay for the Speed You Need: Simply Broadband encourages customers to assess their actual usage. Why pay for a Ferrari when a Corolla will get the job done? This approach helps you save money by aligning your plan to your household needs - be it basic browsing or heavy 4K streaming and gaming.

3. No Fixed-Term Commitment: All plans are open-term, giving you the flexibility to change your mind without penalty.

🥝 Who is Simply Broadband? (A Truly Kiwi Provider)

One of the most common questions people ask is: “Who owns Simply Broadband?”

Simply Broadband is 100% New Zealand owned and operated. Their management team and customer support are based right here in Mount Wellington, Auckland.

They are proudly part of the Global Compare Group Limited, a digital media company based in NZ. This background gives them a unique market advantage: deep insight into pricing and deals across the country, which they use to ensure their plans remain simple and highly competitive for the average Kiwi household.

You can expect local, friendly support from people who understand your connection needs.

Simply Broadband Plans and Pricing: Finding Your Perfect Fibre Connection

Simply Broadband keeps its offering simple, focusing exclusively on high-speed, unlimited Fibre. They offer three distinct, open-term plans designed to cover every household size and usage intensity.

📊 Simple Fibre Plans at a Glance (The Unlimited Options)

Important: All Simply Broadband plans include Unlimited Data and are offered on an Open Term basis. You pay no connection or setup fees.

⚡ Fastest Internet in New Zealand: Simply Broadband and Hyperfibre

The question, “What is the fastest internet plan in New Zealand?” often leads to talk of Hyperfibre.

While the Fibre Pro plan (around 950 Mbps download speed) is the fastest available for most properties on the standard Ultra-Fast Broadband (UFB) network, Simply Broadband also offers Hyperfibre options where available.

Hyperfibre delivers speeds starting at 2,000 Mbps (2 Gig) up to 8,000 Mbps (8 Gig). Simply Broadband is a provider that can connect you to these elite speeds if your property is Hyperfibre-ready, ensuring they cater to all users, from the basic browser to the technology enthusiast.

✍️ Contract Flexibility and Hidden Costs

One of the greatest appeals of Simply Broadband is the commitment to minimal commitment.

• No Fixed-Term Advantage: Every plan is open-term. This means you are not locked into a 12 or 24-month contract.

• No Exit Fees: If you decide to cancel, you only need to provide 30 days' notice, and there are no penalties or early termination fees.

• Zero Setup Fees: They pride themselves on having no connection, setup, or hidden administrative charges for a standard installation.

This makes them an excellent choice for renters, those building a home, or anyone who values the freedom to change plans without financial pressure.

Simply Broadband Router: Equipment and Setup Options

Since Simply Broadband focuses on value and simplicity, they operate a BYO (Bring Your Own) Modem/Router model. This is key to keeping their prices low, as they avoid the costs associated with supplying and supporting hardware for every customer.

🔌 BYO Router: Save Money and Choose Your Tech

If you already have a compatible router from a previous provider or a router you purchased outright, you can simply use it. This instantly saves you the cost of monthly rental fees or an upfront purchase.

Crucial Technical Requirement (VLAN):

To connect to Simply Broadband’s fibre service, your router must be VLAN compatible and support VLAN tagging.

• What is VLAN Tagging? It’s a network configuration required to correctly route the internet signal from the fibre box (ONT) into your router. Don't worry, this isn't overly technical, but it’s essential to check your router’s specifications before signing up. Many modern routers support this feature, but older or basic models might not.

• Recommendation: If you need a new router, choose one rated as Wi-Fi 6 (AX) or better, as these are future-proofed to handle faster speeds and are guaranteed to support the necessary settings. Simply Broadband provides a list of recommended routers on their support page, which range from budget-friendly options to high-performance mesh systems.

🏠 Recommended Router Tiers for Simply Broadband Fibre

The best router for you depends on your plan speed and the size of your house.

Simply Broadband Reviews and Complaints: Is the Deal Too Good to be True?

The combination of low prices and open contracts often leads people to ask: “Is Simply Broadband as good as it seems?” This is a fair question, and the feedback generally points to excellent value and reliable core service.

⭐ High Customer Satisfaction: Value and Reliability

Simply Broadband typically receives high customer ratings, particularly focusing on:

1. Value for Money: Customers consistently report that they receive high-quality fibre service at a very competitive price point compared to larger providers.

2. Reliability: Since the service is delivered over the national Fibre network (Chorus, Enable, etc.), the core speed and reliability are usually excellent.

3. Seamless Setup: Provided you have a compatible router, the switchover process is often described as quick and seamless.

🗣️ Complaints and Dispute Resolution

Transparency regarding customer service and complaints is important.

• Focus on Direct Resolution: Simply Broadband prides itself on its Kiwi-based support team and is committed to resolving customer concerns quickly and directly. They have a formal complaints process with an aim to fully resolve issues within 10 working days.

• TDRS Status: It is important to note that Simply Broadband is not a member of the Telecommunications Dispute Resolution Scheme (TDRS). They state this is because they receive very few complaints that cannot be resolved directly with their customers. Should you have an unresolved issue, you can still seek independent assistance through other avenues like the Disputes Tribunal or the Citizens Advice Bureau.

Simply Broadband vs. The Market: Comparison and Best Broadband Options

When considering Simply Broadband, it helps to understand where they sit in the wider New Zealand broadband landscape. They have positioned themselves primarily as a provider of flexible, value-focused fibre.

⚖️ Value Comparison: Flexibility vs. Bundles

The New Zealand broadband market is typically split between two types of providers:

📶 Fibre vs. Wireless: When is Simply Broadband the Better Choice?

Many people search for the cheapest wireless broadband NZ options. While Wireless Broadband (which uses the 4G or 5G mobile network) can be a cheap, quick solution, Fibre is generally superior.

• Choose Wireless If: You need internet quickly, use very little data, or cannot get Fibre installed at your address.

• Choose Simply Broadband Fibre If: You stream regularly, game online, have multiple devices, or need reliable, consistent speed and stability. Fibre always offers a faster, more reliable, and lower-latency connection than Wireless for heavy home use.

Frequently Asked Questions (FAQ)

Q: Is Simply Broadband one of the cheapest broadband providers in New Zealand?

A: Simply Broadband is consistently one of the most competitively priced providers for unlimited fibre broadband in New Zealand, especially for their open-term plans. Their prices are often among the lowest for the standard 100/20 Mbps Fibre Essential plan. The absence of mandatory modem rental fees or fixed-term contracts adds to the overall long-term affordability.

Q: Does Simply Broadband offer Wireless Broadband?

A: No, Simply Broadband focuses primarily on providing high-quality Fibre Broadband (UFB). This commitment to the best available fixed-line technology ensures they offer stable and fast connections, rather than the variable speeds of wireless networks.

Q: Are there any exit fees or termination charges with Simply Broadband?

A: No. All Simply Broadband plans are open-term, meaning there are no early exit fees or termination charges if you decide to switch. You only need to provide 30 days’ notice.

Q: How does Simply Broadband compare on prices to other providers?

A: Simply Broadband's monthly prices are typically either the lowest on the market or closely match the promotional prices of larger providers, but without the requirement for a long-term contract or bundling.

Q: Where can I find the best Simply Broadband deals?

A: The best way to ensure you get the current best deal from Simply Broadband is to check your address availability and current plan rates using the comparison tool at the top of this page. Prices and promotions can change, and using a comparison tool ensures you see the most up-to-date offers instantly.

Conclusion: Choosing Simply Broadband for Uncomplicated Value

Simply Broadband offers a compelling option for Kiwis who prioritise transparent pricing, contract flexibility, and reliable fibre speed. They are the provider of choice for those who are tired of bundles and just want a simple, high-performing internet connection without the fuss.

If you value the freedom of an open-term plan and want to pay one of the best monthly rates available for your chosen fibre speed, Simply Broadband should be at the very top of your list.

Now that you have a comprehensive understanding of their plans and structure, check your address in the comparison tool above to see their current pricing and sign up in minutes.

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Disclaimer: Pricing and offers subject to change. Always confirm current rates and terms with providers before signing up. Rankings based on publicly available data and may not reflect individual experiences.