Privacy Policy
Last updated: 20 March 2026.
This Privacy Policy explains how Wise Content Limited trading as Broadband.co.nz ("Broadband.co.nz", "we", "us", "our") collects, uses, stores, and shares your personal information when you use www.broadband.co.nz and our related services.
Broadband.co.nz helps people compare broadband plans and connect with participating providers and related partners.
If you have questions about this Privacy Policy or want to make a privacy request, contact us at:
- Wise Content Limited
- Email: hello@wisecontent.xyz
Summary
Key things to know:
- We collect personal information such as your name, phone number, email address, installation address, and current provider so we can help you compare broadband options and connect you with participating providers and partners.
- If you submit an enquiry through Broadband.co.nz, we may share your information with the provider(s) and partner(s) involved in handling your enquiry so they can contact you about plan availability, pricing, signup, installation, and related services.
- We may receive information about you from broadband providers and partners, for example serviceability, eligibility, order, signup, or fulfilment updates. Where we collect your personal information from a source other than you, we will take reasonable steps to notify you in accordance with the Privacy Act 2020.
- You do not have to provide your personal information, but if you do not, we may not be able to provide comparison results tailored to you, send your enquiry, or help you sign up.
- You have the right to ask for access to, and correction of, the personal information we hold about you.
1. What personal information we collect
We may collect the following personal information from you:
- your name
- your phone number
- your email address
- your installation or service address
- your current broadband provider
- details you provide about your broadband needs or preferences
- records of your communications with us or our agents
- technical and usage information collected when you use our website, including IP address, browser type, device information, pages viewed, referral source, and cookie-related information
In limited cases, we may collect other information you choose to provide to us in connection with an enquiry or support request.
2. How we collect your personal information
We collect personal information:
- directly from you, including when you complete a form on our website, request a comparison, ask to be contacted, email us, or otherwise interact with us
- automatically through cookies, analytics tools, and similar technologies when you use our website
- from third parties, including providers, referral partners, installation partners, contact centre partners, or service providers, where relevant to your enquiry or signup process, for example to receive serviceability, eligibility, order, signup, or fulfilment updates
We generally collect personal information directly from you. Where we collect personal information indirectly, we will take reasonable steps to notify you as required by the Privacy Act 2020, including Information Privacy Principle 3A (see Section 11).
3. Why we collect and use your personal information
We collect and use your personal information to:
- provide our broadband comparison and referral services
- compare broadband plans and show relevant offers
- assess whether providers can service your address
- send your enquiry and details to the provider(s) and partner(s) involved in handling your request
- allow those provider(s) and partner(s) to contact you by phone, email, or text regarding plan availability, pricing, signup, installation, and related services
- administer referrals and track signup or fulfilment status
- communicate with you about your enquiry or our services
- improve our website, services, marketing, and user experience
- maintain the security and integrity of our website and systems
- comply with legal obligations and respond to lawful requests
We may also use your information for marketing where permitted by law or where you have consented. You can opt out of marketing communications at any time.
4. What happens if you do not provide your information
You do not have to provide the personal information we request.
However, if you do not provide it, we may not be able to:
- compare suitable broadband plans for you
- assess service availability at your address
- send your enquiry to a participating provider
- help you proceed with signup or installation
- respond fully to your request
5. Who we share your personal information with
We may share your personal information with:
- the broadband provider you select
- one or more participating broadband providers that can handle your enquiry or service your address (see Section 6 for details)
- contact centre, fulfilment, installation, or support partners involved in handling your enquiry
- our service providers, such as website hosting, technology, analytics, customer support, communication, and security providers
- advertising and analytics partners, where relevant, to help us understand website usage and improve our marketing
- our related companies or affiliates, where relevant to operating our services
- professional advisers, auditors, or potential purchasers in connection with a business sale, restructure, or transaction
- regulators, law enforcement agencies, or other parties where required or permitted by law
Where practical, the provider(s) and relevant partner(s) involved in your enquiry will be identified to you during the enquiry process.
6. Participating providers and partners
Broadband.co.nz works with the following participating broadband providers and partners:
Provider | Address |
|---|---|
2degrees | 136 Fanshawe Street, Auckland CBD, Auckland 1010, New Zealand |
One NZ | 30 Daldy St, Wynyard Quarter, Auckland 1010, New Zealand |
Spark New Zealand | Spark City Level 1/50 Albert Street, CBD, Auckland 1010, New Zealand |
Zeronet | 162 Grafton Road, Grafton, Auckland 1140, New Zealand |
Genesis Energy | 660 Great South Road, Ellerslie, Auckland 1051 |
Nova Energy | Level 10, 44 The Terrace, Wellington 6011 |
We may also work with the following contact centre, fulfilment, installation, or support partners involved in handling enquiries and signups:
Partner | Role | Address |
|---|---|---|
We update these arrangements from time to time. The provider(s) and partner(s) shown or identified to you at the time you submit your enquiry are the ones who may receive your information. We maintain records of the privacy notices provided during the enquiry process.
7. Overseas disclosure
Some of our service providers, business systems, or partners may be located outside New Zealand.
Where we disclose personal information outside New Zealand, we will do so only where we reasonably believe the recipient is subject to privacy safeguards comparable to those in New Zealand, or where the disclosure is otherwise permitted by the Privacy Act 2020.
8. Cookies, analytics, and online advertising
We may use cookies and similar technologies to:
- operate and secure our website
- understand how users interact with our website
- measure the effectiveness of content and marketing
- improve the user experience
- support advertising and remarketing activities where permitted
We may use analytics and advertising tools such as Google Analytics. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
You can usually control cookies through your browser settings. Disabling cookies may affect the operation of parts of the website.
9. How long we keep your personal information
We keep personal information only for as long as it is reasonably necessary for the purposes for which it was collected, or as otherwise required or permitted by law.
When personal information is no longer required, we will delete it, anonymise it, or securely retain it in backup systems until deletion is reasonably practicable.
10. How we protect your personal information
We take reasonable steps to protect personal information against loss, unauthorised access, use, modification, disclosure, or other misuse.
These steps may include access controls, contractual protections, secure hosting arrangements, staff and contractor controls, and other technical and organisational safeguards.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Your rights
Under the Privacy Act 2020, you may ask us to:
- confirm whether we hold personal information about you
- provide you with access to your personal information
- correct your personal information if you think it is inaccurate, incomplete, out of date, or misleading
To make a privacy request, contact us at:
Email: [insert privacy email] Address: [insert postal or street address]
We may need to verify your identity before responding.
If we do not agree to make a requested correction, you may ask us to attach a statement of correction to the information.
Opting out of marketing: You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails, replying STOP to our text messages, or contacting us using the details above.
Withdrawing consent: If we are relying on your consent to process your personal information, you may withdraw that consent at any time by contacting us. This will not affect the lawfulness of any processing carried out before your withdrawal.
Indirect collection notification (IPP 3A)
From 1 May 2026, where we collect your personal information from a source other than you directly, we will take reasonable steps to notify you of this collection as required by the Privacy Act 2020.
This notification will include:
- that your personal information has been collected and the kind of information collected
- the name and address of the agency collecting and holding the information
- the purpose for which the information is being collected
- the intended recipients of the information
- whether the collection is required or authorised by law
- your right to access and correct your personal information
Where another provider or partner has already made you aware of an indirect collection of your personal information, separate notification may not be required. However, responsibility for complying with the Privacy Act remains with the agency collecting the information indirectly.
12. Links to other websites
Our website may include links to broadband provider and other third-party websites. We have no control over those websites or how they handle your personal information. Please review their privacy policies before providing them with your information.
13. Complaints
If you have a privacy concern or complaint, please contact us first using the details above.
If we are unable to resolve your concern, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.
14. Changes to this policy
We may update this Privacy Policy from time to time. Any updated version will be published on our website with a revised "Last updated" date.