Contact Broadband NZ: Your Ultimate Guide to Plans, Bundles, and Deals

Last Updated: August 6, 2025

Navigating the world of broadband in New Zealand can feel like a daunting task. With so many, plans, and technical terms, how do you know you're making the right choice for your home? We get it, and we're here to help.

This guide is your one-stop resource for understanding everything about Contact Broadband NZ: Plans, Reviews & Deals. We'll break down their different offerings, from to, explain the value of their energy bundles, and give you a clear picture of what you can expect.

Our goal at broadband.co.nz is to give you the confidence to choose the perfect internet plan for your needs. While we'll focus on Contact here, remember you can use our comprehensive comparison tools to check out every provider across the country. Let's get you connected!

Is Contact Broadband a Good Choice for You?

As one of New Zealand's largest energy providers, Contact has a unique approach to internet. Their broadband plans are offered exclusively as a bundle with their electricity services. So, the big question, is contact broadband good?, really depends on what you value most. If you're looking for the convenience of a single bill and potential bundle discounts, it could be a fantastic fit.

To help you decide, here’s a straightforward look at the pros and cons, based on our research and contact broadband nz reviews from across the web.

The Upsides (Pros):

• One Bill Simplicity: The biggest drawcard is convenience. Combining your power and broadband into one monthly bill simplifies your household admin.
• Bundle & Save: You can get a significant discount on your monthly broadband plan when you bundle it with your Contact energy plan.
• No-Contract Freedom: Most of Contact's broadband plans are no-contract, which gives you great flexibility, as you can change your plan or switch providers without facing early termination fees.

The Downsides (Cons):

• It's a Package Deal: You can't get Contact broadband as a standalone service. You must have your electricity with them at the same address.
• Check the Total Cost: While the bundle discount is attractive, it's essential to compare the total cost (power + broadband) against other options. For some households, a cheaper power plan from one provider and a separate, low-cost broadband plan from another might work out to be less expensive overall.
• Mixed Customer Feedback: While many Kiwis are happy with the service, some online reviews point to inconsistent network performance and challenges with getting technical support specifically for broadband issues.

Comparing Contact Broadband Plans in NZ

Contact offers a focused range of contact internet plans to suit different households, primarily split between Wireless and high-speed Fibre connections. To make sense of the contact broadband plans nz prices and features, we've broken them down in the table below.

Note: Prices shown are bundled prices and are subject to change. Always check the provider's website for the most current deals.

Understanding Contact Fibre Plans

is the gold standard for home internet in New Zealand, offering a fast, stable, and reliable connection. It's perfect for households that do a lot of streaming, gaming, or have multiple people working or learning from home.

• Fast Fibre is the ideal middle-ground for most Kiwi families. It has more than enough speed to handle multiple 4K movie streams, seamless video calls, and online gaming without frustrating lag.
• Max Fibre is for those who need the ultimate performance. If your home is full of smart devices, you have a serious gamer in the family, or you regularly upload and download massive files for work, the near-gigabit speeds of Gigfibre will ensure everything runs flawlessly.

When to Choose Contact Wireless Broadband

If fibre isn't available at your address, or you want a simple plug-and-play setup, is a great alternative. It uses the same 4G mobile network as your phone to get you online.

The main advantage is the ease of setup—there's no need for a technician to visit. You simply plug in the modem Contact provides and you're connected. While the speeds are slower and can be less consistent than fibre, they are perfectly adequate for everyday browsing, sending emails, and streaming video in HD for smaller households.

The Power of the Bundle: Contact Energy Broadband Plans

The main appeal of contact energy broadband bundle plans is the potential for real savings and added perks. By combining your utilities, you not only simplify your bills but also unlock sharper pricing on your internet.

Here’s how it typically works:

• Standard Bundle Discount: When you bundle your broadband with a Contact electricity plan, you’ll receive a monthly discount. This is often around $5 off your broadband bill.
• Triple-Play Savings: If you have natural gas at your property, you can bundle that too. Combining electricity, gas, and broadband with Contact often doubles the discount to $10 off your broadband bill each month.
• Promotional Deals & Credits: Keep an eye out for special deals. Contact frequently runs promotions for new customers, such as a $200 sign-up credit applied to your energy bill. These deals can add significant value when you first join.
• Extra Energy Perks: Some of Contact's electricity plans come with their own benefits, like "Good Nights," which offers three hours of free power on weeknights. While not a direct broadband discount, these perks contribute to the overall value of being a Contact customer.

Important: Is a Bundle Always Cheaper? While the discounts are tempting, it's crucial to look at the bigger picture. A bundle is only a good deal if the total cost is lower than what you'd pay for separate services. We strongly recommend you use our comparison tools to calculate the total annual cost of a Contact bundle (your estimated power usage + the discounted broadband price) and compare it against the cost of the power plan and cheapest broadband plan from different providers. This is the only way to be certain you're getting the best value for your household.

What Real Kiwis Are Saying: Contact Broadband Reviews

When you look at contact broadband plans nz reviews, a mixed picture emerges. While many customers enjoy the convenience and simplicity of a single bill, others report challenges. Here’s a balanced summary of what people are saying online.

💬 Customer Service

This is an area where experiences vary widely. Many users report a smooth and easy sign-up process. However, a common theme in negative reviews is the difficulty in getting technical support specifically for broadband issues. Customers sometimes mention long wait times on the phone and challenges in reaching a support agent with the right technical knowledge, as Contact's primary focus is energy.

So, who has the best customer service for broadband? While some providers like are known for their dedicated, NZ-based technical support teams, with Contact, the experience can be less consistent if you run into complex internet problems.

🚀 Reliability and Speed

For many customers, particularly those on fibre plans in major centres, the service is stable and delivers the advertised speeds without any issues. On the other hand, a number of users on forums like Geekzone and Reddit report inconsistent performance, with connection dropouts and speeds that are slower than expected. This seems to be a more common complaint from online gamers who are sensitive to latency, and some users on wireless connections.

💰 Value for Money

Whether Contact offers good value is highly subjective and depends on your experience. If you get a great sign-up credit and your connection is stable, the bundled discount can feel like a fantastic deal. However, for customers who experience reliability issues, the discounted price may not feel worth the frustration. Independent surveys, like those from Consumer NZ, have shown that customers' perception of Contact's value for money is lower than many other providers. The key is to weigh the convenience and discounts against the potential for a less specialised broadband support experience.

Frequently Asked Questions (FAQ)

Have more questions? We have answers. Here are some of the most common queries we see about Contact broadband.

A: There’s no single "best" provider for everyone. The best choice depends entirely on your personal needs, including your location, how much you use the internet, your budget, and whether you value customer service over the lowest price. The right provider for a gamer in Auckland might be different from the best choice for a family streaming movies in Wellington. That's why we built our—to help you compare all the options and find the perfect fit for you.

A: Getting connected with Contact broadband is straightforward, but you must be a Contact Energy customer first.

1. Sign up for power: If you're not already with Contact, you'll need to sign up for one of their electricity plans.
2. Add broadband: Once you have a power account, you can add a broadband plan. Existing customers can do this easily through the "My Account" section on the Contact website or via their mobile app. New customers can sign up for both services at the same time.

A: Yes, but with some important conditions.

• For Fibre plans: You can generally use your own modem (BYO), as long as it supports "VLAN tagging". Most modern routers do, but it's essential to check your modem's specifications.
• For Wireless or VoIP (Homeline) plans: You must use the modem supplied by Contact. Their wireless and home phone services are configured specifically for their hardware.

A: If your internet needs change, you can switch between Contact's broadband plans. Because their plans are open-term, you can do this without penalty. The easiest way is to log in to your "My Account" portal on the Contact website or app and manage your services there. Alternatively, you can call their customer service team to discuss your options.

A: While Contact's bundle deals offer good value, they may not always be the absolute cheapest fibre broadband nz has to offer if you're only looking at the standalone internet price. Prices for budget-friendly fibre plans can start from around $60 per month from various providers. The best way to find the cheapest plan available at your address is to use a comprehensive comparison tool that shows you all the latest deals from every provider in the market.

Making the Right Choice: How to Compare Broadband Plans

Feeling empowered to make a decision? That's our goal. Choosing a broadband plan, whether from Contact or another provider, comes down to a few key steps. Use this checklist to make sure you're covering all your bases.

• Check Availability First: Before you get your heart set on a super-fast fibre plan, the first step is always to check what's available at your specific address. Not all connection types are available everywhere in NZ. Use our address checker on the homepage to see your options instantly.
• Honestly Assess Your Needs: Be realistic about your internet usage. Are you a solo user who just browses and streams the odd movie? A standard fibre or even wireless plan might be perfect. Are you a family of five with multiple gamers, streamers, and people working from home? You'll want to look at a high-speed plan like Max Fibre to avoid slowdowns. Don't pay for speed you don't need.
• Compare the Total Monthly Cost: The headline price is just the beginning. To understand the true cost, you need to factor in everything. This includes modem rental or purchase fees, any one-off connection charges, and—especially for a bundle—the cost of the power plan. A cheap broadband deal can lose its shine if it's tied to an expensive electricity rate.
• Read the Fine Print: It’s always worth taking a moment to understand the details. Even on open-term plans, check for any "fair use" policies that might apply to unlimited data. Knowing the terms and conditions upfront means no surprises later.

Now that you know what to look for, the next step is to see how all the providers stack up. The best way to do that is to use our comprehensive right here on broadband.co.nz. It lets you compare plans, prices, and providers side-by-side, so you can find the perfect connection for your home with total confidence.

🔄 This guide is updated monthly with current pricing, promotions, and provider changes. Bookmark this page for the best contact deals and comparison data.

Disclaimer: Pricing and offers subject to change. Always confirm current rates and terms with providers before signing up. Rankings based on publicly available data and may not reflect individual experiences.